Physical Therapy of Wilmington Frequently Asked Questions

At Physical Therapy Services our goal is to provide cost effective medical care that serves the needs of our clients. Our clinical support staff works hard to ensure each patient receives the medical attention they need and will work to provide any resources that are available to assist.

Is physical therapy covered by my insurance company?

Most insurance companies provide coverage for physical therapy intervention. However, the amount and type of coverage varies depending on the policy. It is always best to check with your insurance provider to see how much your policy pays for physical therapy services. We offer payment plans and if your insurance does not pay for our services, we offer cash rates. Our front office staff is knowledgeable in this area and will be happy to assist in researching your coverage. Please see the list of health plans we participate with under the “Resources” tab.

Do I need a physician's referral?

In the state of North Carolina, you have direct access to physical therapy meaning a physician’s referral is not required to receive physical therapy services but we recommend you consult with your primary care physician or orthopedist. An exception to this is Medicare, Medicaid, VA, and a few private insurances. In these instances, the physical therapy referral may come from a medical doctor, a physician assistant, a clinical nurse specialist or nurse practitioner. It is best to check with your insurance company to determine whether or not you are required to have a referral for coverage. At Physical Therapy Services, we believe communicating with your referring physician (when a referral is provided) is an integral part in your recovery. For those patients coming for hand therapy, Jane would like for you to have a referral.

Can I choose my physical therapist?

Definitely yes! The decision of where you receive physical therapy is yours. Sometimes your doctor will recommend a specific therapist our practice to you. Please be aware that not all physical therapy practices are the same and the decision of where to receive your physical therapy is yours. We would appreciate the opportunity to assist you. Please voice your desire to attend Physical Therapy Services of Wilmington to your referring provider.

What can I expect on my first visit?

Physical therapy treatment begins with a comprehensive subjective interview and a musculoskeletal evaluation to determine the cause of your pain. Your therapist will educate you on the evaluation findings and their physical therapy diagnosis. A plan of care to reach your goals will be established and explained in detail. Treatment will be rendered on the first visit if deemed appropriate. The initial evaluation typically lasts for one hour.

What do I need to bring on my first appointment?


– Any referral information provided from the physician

– Copy of the insurance cards

– Comprehensive medication list including dosage.

– Diagnostic imaging (x-rays, MRI, CT scans,ultrasound) and/or diagnostic reports

– Dates of future referring physician appointments

– Appropriate gym attire

What type of treatment will I receive?

Your treatment is based on the initial of valuation findings. Treatment will change as your impairment status changes. Treatment may consist of a variety of manual joint and soft tissue techniques, specific exercises and pain reducing modalities. All treatments are designed to restore function. This is achieved by reducing pain and increasing range of motion and strength. Almost always, patients are instructed in a home exercise program. Compliance with home exercise will be crucial in successful outcomes.

How often will I come to physical therapy?

Frequency and duration of physical therapy will be determined based on your therapist’s assessment, severity of your deficits and your goals as established on your initial evaluation. Patients typically attend physical therapy 1–3 times a week. Frequency of treatment will often change as your therapy progresses. Treatment sessions typically last 40 to 60 minutes.

  • I have seen Alan for several ailments over the years. He has treated me for shoulder and back pain as well as rehab following my knee replacement. I had no idea what rehab entailed following knee replacement. He pushed me just the right amount but also respected my pain and concerns. Thankfully, I am back gardening and playing with my grandkids. I appreciate his knowledge and his willingness to take the time necessary to explain the source of my pain and lay out a vision how PT will help.

  • I walked in feeling dizzy, miserable and nauseated from an episode of vertigo. Amy was able to provide treatment on the first visit that remedied my symptoms. I truly appreciate her expertise. She even called a few days later to check up on me. This is not something I had experienced from other health care providers. Thanks Amy!

  • Mike genuinely cared about my improvement. He was flexible and did not rush me. He always answered my questions to my satisfaction and provided teaching to enable me to do home therapy.

  • I am pleased with the care given to me at Physical Therapy Services of Wilmington. The staff is excellent as well as courteous and friendly. I never had to wait longer than 10 minutes for my appointment. It feels great to be able to walk without that pain in my foot!

  • I have improved tremendously from my initial visit and I am able to return to a normal active routine. I felt much better after each session.

  • Outstanding care provided. Superior professionalism. Extremely professional staff.

  • I had been told my only option was back surgery but thankfully I found Physical Therapy Services. They taught me how my posture was resulting in pain down my leg. I could tell a difference after only a few visits. I highly recommend them!

  • Russ did an excellent job directing my rehab following rotator cuff repair. My ROM and strength feel better than it has in years. I am back playing tennis without restriction.

  • I want to thank all the staff or a great experience. I started care in a great deal of pain. Everyone was very kind, professional and accommodating. Marie is a superstar! She literally changed my life. You guys have a fantastic staff. Keep up the good work. Thanks again.

  • I have been to several physical therapy clinics. If I need to return I will not go anywhere else. I can function with minimal pain and I have found my home program to be a great benefit. I am thrilled with my improvements. I have resumed walking the loop several days a week without hip pain. This is something I truly enjoy and prior to intervention, I had my doubts. Many thanks.

  • I am back surfing and paddle boarding without pain.

  • Jane was excellent. I had a long recovery following surgery on my hand after it was cut while at work. I found her to be knowledgeable, reassuring, patient and thorough throughout my course of therapy. She customized a splint for me and provided several other gadgets that initially improved the ease of daily activities but ultimately helped me return to work. I am forever grateful.

  • I couldn’t have been treated any better. The staff was so warm and caring! Thank you for all your help!

  • Thanks for your help. I am running without pain and looking forward to my first half marathon next month.